ZANACO enhances financial literacy for deaf community with Lusaka workshop

ZANACO has advanced financial literacy and banking access for Zambia’s deaf community through its fourth dedicated workshop, which brought together 45 participants from various deaf organizations.

Held at the ZANACO Innovation Lab, the workshop provided participants with access to innovative banking solutions designed to simplify their financial journeys and offered guidance on financial planning to help secure their futures.

In a statement issued in Lusaka on Wednesday, ZANACO Head of Corporate Communications, Kyembe Kyalusanza, highlighted that the event allowed participants to engage directly with banking experts, ask questions, and explore services tailored to their unique needs.

“We also introduced various business opportunities, such as the Zanaco Xpress Agency, an agency banking model that brings banking services to unbanked communities while creating business and employment opportunities,” Kyalusanza said.

She noted that the workshop, part of the bank’s World Savings Day activities, reflected ZANACO’s commitment to supporting Zambia’s transformation agenda through financial solutions and education for all.

“Empowering the deaf community with information on saving and investing helps reduce inequality and ensures that economic growth leads to better living standards for everyone,” she added.

Kyalusanza stated banks’ goal of achieving an 80 percent financial inclusion rate among Zambia’s adult population.

Zambia Deaf Society President, Moses Soko, praised the initiative, noting that it offered the deaf community valuable insight into the bank’s services and products.

“Deaf Zambians face challenges in accessing financial services, including limited sign language interpretation, lack of trained staff, and low financial literacy. We commend ZANACO for this step and urge the bank to do even more,” Soko stated.

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