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The government has set up a troubleshooting team to resolve technical challenges affecting the recently launched Zambia Integrated Mining Information System (ZIMIS), which has temporarily disrupted service delivery.
The team, consisting of system users and clients, was working to ensure the platform operated effectively in real-time.
Ministry of Mines and Minerals Development Principal Public Relations Officer, Shamwinde Tembo, said in a statement on Monday that one of the main challenges involved the registration process for authorized users, including individuals and corporate entities.
“This process is essential to safeguard clients’ interests and requires granting a Power of Attorney to authorized representatives, who will be linked to all licenses held by their respective entities,” Tembo explained.
The review was aimed at enabling seamless access to services provided by the Mining Cadastre Department, including applications for mining and non-mining rights, area charge payments, and statutory report submissions.
For clients facing difficulties with payments or submitting statutory reports via Zamportal, Tembo advised that payments can be made directly into the Ministry’s Revenue Transit Account, with proof of payment submitted to the Mining Cadastre Department for official receipts.
“Statutory reports can also be submitted in both electronic and hard copy formats to the respective departments,” he added.
Tembo assured mining and non-mining rights holders that the transition to ZIMIS will not affect existing licenses, which will remain active as they were under the previous Trimble Land Folio System.
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