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Ahead of this black Friday sales, the Competition and Consumer Protection Commission (CCPC) has warned traders and service providers against offering unfair deals by exploiting consumers.
CCPC noted with concern the deceptive practices employed by certain traders to exploit unsuspecting consumers, according to the commission’s Senior Public Relations Officer, Florence Zaza.
In a statement issued on Monday, Zaza noted that these traders enticed customers with seemingly attractive promotions, creating the illusion of special reduced prices to lure them into purchasing goods or services.
“CCPC cautions traders engaging in deceptive practices that those found culpable will face stringent legal action. Such measures are aimed at safeguarding consumer rights and fostering a fair and transparent trading environment.
“As Black Friday approaches, CCPC advises consumers to exercise caution when participating in sales and promotions to avoid falling victim to unfair trading practices,” she said.
Zaza alerted the public that previous Black Friday sales and promotions had been marred by several consumer related concerns, adding “these include disclaimers aimed at avoiding liability, misleading promotional deals, hidden charges, unfair terms, fake discounts, as well as the sale of defective and expired products.”
CCPC further urged consumers to obtain and safeguard their proof of purchase, such as receipts, warranties, and guarantees, as these documents are essential for redress and investigations in cases of disputes.
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