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Access Bank Zambia has reportedly commenced integrating its core banking systems following their successful merger with Atlas Mara Zambia.
Access Bank Zambia Managing Director, Lishala Situmbeko, stated that the integration, set for completion by November aimed to unify bank operations, enhance operational efficiency, and provide a seamless banking experience for customers.
“Consolidating the two banks onto a single, robust platform is a significant milestone as we work to set a new standard in digital banking and customer service,” Situmbeko said.
He added that the bank had begun engaging stakeholders on the expected impact of the integration.
Key changes included updated branch names and the replacement of former Atlas Mara sort codes and SWIFT Code with Access Bank’s SWIFT Code.
Situmbeko assured that Access Bank had implemented robust risk mitigation measures to ensure a smooth transition and will provide regular updates to keep stakeholders informed.
“The integration of our core banking systems is a transformative step to deliver a streamlined, efficient, and customer-centric experience,” he said.
Situmbeko noted that it would enhance service delivery and innovation as Access Bank expands its Pan-African network.
Deputy Managing Director for Retail Banking and Operations, Bobbline Cheembela, stated that customer needs remained a priority throughout the transition.
Meanwhile, Deputy Managing Director for Wholesale Banking, Iheanyi Nwogu, described the integration as a pivotal step in Access Bank’s growth strategy, reaffirming the bank’s commitment to innovation, customer focus, and service excellence.
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